About Fairphone
Fairphone is more than just a company - we are a global leader in sustainable, modular electronics, on a mission to change the electronics industry from the inside out. Built on strong social and environmental values, we are a diverse and inclusive team from all walks of life creating market consumer electronics that make a real impact.
At Fairphone, you will find a supportive and safe space where everyone can be themselves, collaborate openly, and have the freedom to learn and grow - because that’s how we innovate and drive change together!
So… are you a proactive, self-motivated team player who loves taking initiative and bringing positive energy? Do you thrive in a fast-moving start-up or scale-up environment? Are you a great communicator who values collaboration and embraces different perspectives? And most importantly, do you feel a strong connection to Fairphone’s mission and values? If you're nodding along and thinking, “Yes, that’s me!”, then check out our vacancy below!
Please know that we acknowledge that we are living in a time where the use of AI can bring many efficiencies and support. However, we want to know the real YOU. Please try to limit the use of AI tools to generate answers to the application; we value authenticity and encourage you to use your creativity!
Location: Amsterdam (you should have the right to work in the Netherlands)
Hours: 40
Start: ASAP
Deadline to apply: October 24th
Contract duration: one year with a possible extention to the indefinite term based on performance
About your role
As the Operations Support Specialist, you will play a crucial role in ensuring the smooth and efficient execution of Fairphone's circular operations, covering repair, refurbishment, and take-back activities. You will support the Circular Operations team with tasks like looking at data, handling invoices, managing processes, and helping with team projects. This role will be the central point of contact between the Circular Operations team and customer support team, working closely with our Repair Manager and Reuse & Recovery Manager. You will also work closely with teams like Quality Management and Business Operations. Being organized, good at solving problems, and always looking for ways to improve will help you succeed in making our circular economy plans work even better.
Your Skills & Experience
You have a minimum 2 years minimum of proven experience working within operations departments, ideally within a product-focused environment.
You have some formal training in Business Administration/Operations.
Operational & Analytical Skills
Strong organizational and time-management skills to handle multiple administrative and operational tasks.
Excellent attention to detail, especially in data entry, stock management, and invoice processing.
Solid analytical abilities to interpret operational data and identify process improvement opportunities.
Technical & Tools Proficiency
Experience with ERP systems (preferably Odoo) for stock management and data updates.
Proficiency with Excel/Google Sheets for data analysis and reporting.
Comfortable working with ticketing or CRM tools ( Jira is a plus).
Preferably, you are familiar with working with macOS, Google Workspace, and Basecamp.
Process & Project Support
Communication & Collaboration
Excellent communication skills (written and verbal).
Strong stakeholder management - you are able to liaise effectively between operational teams, customer support, and external partners.
Proactive problem-solving and escalation management.
Team-oriented attitude, with the ability to collaborate across departments.
You have excellent written and verbal communication skills in English.
Circular Economy & Sustainability Awareness
Interest in or understanding of circular economy principles: repair, refurbishment, and recycling processes.
Awareness of sustainable operations or product lifecycle management is a plus.
Strong organizational and time-management skills to handle multiple administrative and operational tasks.
Excellent attention to detail, especially in data entry, stock management, and invoice processing.
Solid analytical abilities to interpret operational data and identify process improvement opportunities.
Technical & Tools Proficiency
Experience with ERP systems (preferably Odoo) for stock management and data updates.
Proficiency with Excel/Google Sheets for data analysis and reporting.
Comfortable working with ticketing or CRM tools (Jira is a plus).
Preferably, you are familiar with working with macOS, Google Workspace, and Basecamp.
Process & Project Support
Communication & Collaboration
Excellent communication skills (written and verbal).
Strong stakeholder management - you are able to liaise effectively between operational teams, customer support, and external partners.
Proactive problem-solving and escalation management.
Team-oriented attitude, with the ability to collaborate across departments.
You have excellent written and verbal communication skills in English.
Circular Economy & Sustainability Awareness
Interest in or understanding of circular economy principles: repair, refurbishment, and recycling processes.
Awareness of sustainable operations or product lifecycle management is a plus.
About us
DEI @Fairphone
At Fairphone, we care about people, planet and you. It’s natural that we see diversity, equity and inclusion (DEI) as an essential part of how we work together and do business.
We support and further strengthen our inclusive work environment and culture by more formally implementing various DEI efforts to ensure all Fairphoners feel included, respected, and supported.
